Terms & Conditions
These Terms were originally drawn up in German. The German version at relatingwise.com/de/agb is the legally binding version; this English text is provided for your convenience. In the event of any discrepancy, the German version prevails.
Section 1 — Scope and provider
(1) These Terms apply to all contracts for coaching services, sessions and packages concluded via the website www.relatingwise.com or by any other means between Relatingwise UG (haftungsbeschränkt) i.G., Grillparzerstr. 23, 81675 Munich, Germany, represented by its managing directors Patricia Heinis and Christakis Christodoulou (hereinafter “Relatingwise”), and the customer (hereinafter “Client”). These Terms further apply to contracts for online courses and online programmes with digital content (for example “Sacred Power – Temple One”, a course series by Relatingwise UG), including pre-recorded video lessons, digital accompanying materials and accompanying live calls by video conference; Section 5a applies in addition. Supplementary conditions may apply to in-person events such as workshops or retreats and are communicated at the time of the relevant booking.
(2) The Client’s own differing terms do not apply unless Relatingwise expressly agrees to them in writing.
Section 2 — Description of services: coaching, not healthcare
(1) Relatingwise offers coaching and educational services on relationships, communication and sexuality. These services are not psychotherapy, not medical treatment, and no substitute for medical or therapeutic care.
(2) Coaching requires the Client’s active participation. No particular outcome is owed; what is owed is the agreed service (contract for services, Sections 611 ff. of the German Civil Code).
(3) Where there are indications of a condition requiring treatment, Relatingwise will refer the Client to appropriate therapeutic or medical help and may decline or end the coaching to that extent.
Section 3 — Formation of contract
(1) The presentation of services on the website is not a binding offer but an invitation to book.
(2) The contract is formed when Relatingwise confirms the Client’s booking, whether through the booking system, by e-mail or in text form.
(3) The contract languages are German and English.
Section 4 — Prices and payment
(1) The prices stated at the time of booking apply. All prices are final prices in euros and include all price components. Where Relatingwise uses the small-business rule under Section 19 of the German VAT Act (UStG), no VAT is charged and none is shown on invoices. Should VAT apply to a supply, it is included in the stated final price. Where the payment provider offers payment in another currency at checkout, the exchange rate and any conversion fee are shown before the payment is completed; the contract currency remains the euro.
(2) Payment is made through the payment provider Stripe (for example by credit card) or, where agreed, by invoice.
(3) For packages and programmes the full amount is due before the start, unless payment in instalments has been agreed.
Section 5 — Rescheduling and cancellation (sessions)
(1) Booked appointments may be rescheduled or cancelled free of charge up to 24 hours before they begin, in text form or through the booking system.
(2) Where cancellation is later than that, or where the Client does not attend, Relatingwise may charge the full agreed fee, unless the Client shows that no loss or a lesser loss occurred. Relatingwise may instead offer a replacement appointment.
(3) If Relatingwise has to cancel an appointment, a replacement appointment is offered; no further claims arise, except in cases of intent or gross negligence.
Section 5a — Online courses and digital content
(1) For online courses, the Client receives access to the course content after receipt of payment, in particular to pre-recorded video lessons and digital accompanying materials. Content may be released in stages; details follow from the respective course description.
(2) Participation requires a minimum age of 18. Age is confirmed by self-declaration at enrolment; where there is doubt, Relatingwise may request official proof of age.
(3) The number of participants per cohort may be limited. Places are allocated in the order in which payment is completed in full; until then a place is not reserved. The number of places and the enrolment deadline are stated in the course description.
(4) Access is granted for the period stated in the course description, but for no less than six months from the start of the relevant cohort. The end of availability is announced at least 30 days in advance, so that materials designated for download can be saved.
(5) All course content is protected by copyright and intended exclusively for the Client’s personal, non-commercial use. Sharing access credentials, recording, reproducing, redistributing and communicating the content publicly are not permitted. Where a couples rate is booked, both persons named at booking receive the right of use; access is provided through one shared account. The ban on sharing access credentials refers to persons outside the respective booking.
(6) Accompanying live calls take place by video conference on the dates stated in the course description. There is no entitlement to have individually missed live calls repeated. Section 5 of these Terms does not apply to group live calls.
(7) The teaching portion of the live calls delivered by Relatingwise is recorded and made available to participants for the duration of course access; this is announced before the course begins. Personal contributions by participants are recorded only with their express prior consent. Consent is voluntary and may be withdrawn at any time with effect for the future. Anyone who does not consent may take part with camera and microphone switched off, or ask to be excluded from the recorded portion, with no disadvantage. Recording by participants is not permitted under any circumstances.
(8) Participants undertake to behave respectfully and to keep the personal contributions of other participants confidential. In cases of harassment, discrimination, disclosure of another participant’s personal data without their consent, or covert recording, Relatingwise may exclude the Client from further participation without refund. This confidentiality is a contractual obligation between participants and not professional confidentiality in the legal sense.
(9) The consumer right of withdrawal is governed by Section 8. For online courses with immediate access to digital content, the right of withdrawal expires under the conditions set out in Section 8, in particular where the Client has expressly consented to the immediate commencement of performance and confirmed their awareness of the loss of the right of withdrawal. Upon withdrawal, access to the course content ends when the notice of withdrawal is received.
(10) After the withdrawal period has expired the following applies: where the Client cancels up to 30 days before the cohort begins, a handling fee of €50 applies and the remainder is refunded. Where the Client cancels between 29 and 15 days before the start, 50 % of the amount paid is refunded. Where the Client cancels from 14 days before the start onward, or after the cohort has begun, no refund is made; Relatingwise may instead offer a credit towards a future course. The Client remains free to prove that no damage or substantially less damage was incurred; where the vacated place is filled again, the amount paid is refunded minus the handling fee.
(11) Where the Client names a substitute participant up to 3 days before the cohort begins who meets the participation requirements and is approved by Relatingwise, only the €50 handling fee applies instead of the tiers in paragraph 10. A one-time rebooking to the next cohort is free of charge up to 30 days before the start and possible thereafter up to 15 days before the start against a rebooking fee of 30 % of the amount paid.
(12) If Relatingwise cancels a cohort or postpones it by more than 14 days, the Client may choose between a full refund and a place in the next cohort. If Relatingwise discontinues a running cohort, the share of the amount paid attributable to the undelivered part is refunded. Refunds are made within 14 days.
Section 6 — Cooperation, confidentiality, participation in groups
(1) Both sides treat all personal information disclosed in the coaching as confidential. In group formats, all participants undertake to keep the personal contributions of other participants confidential.
(2) Relatingwise may exclude participants who substantially disrupt the protected setting of a group format from the rest of the programme. Fees already paid are refunded on a pro-rata basis in that case, unless the exclusion is based on the excluded participant’s intentional or grossly negligent conduct.
Section 7 — Liability
(1) Relatingwise is liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health.
(2) In cases of slight negligence, Relatingwise is liable only for breach of a fundamental contractual obligation, and then limited to the foreseeable damage typical of this type of contract.
(3) The Client’s own responsibility for decisions and actions taken after the coaching remains unaffected.
Section 8 — Right of withdrawal for consumers
Consumers have a statutory right of withdrawal in accordance with the following instructions.
Withdrawal instructions
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us — Relatingwise UG (haftungsbeschränkt) i.G., Grillparzerstr. 23, 81675 Munich, Germany, e-mail: info@relatingwise.com — by means of a clear statement (for example a letter or an e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, though this is not obligatory. To meet the withdrawal deadline it is sufficient that you send your notification before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees for this reimbursement.
If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal, compared with the full scope of the services provided for in the contract.
Early expiry of the right of withdrawal. In the case of services, the right of withdrawal expires where we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete performance of the contract. In the case of digital content — for example immediate access to online programme material — the right of withdrawal expires where we began performance after you expressly consented, confirmed your awareness of the loss of the right of withdrawal, and we provided you with a confirmation in accordance with Section 312f of the German Civil Code.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To: Relatingwise UG (haftungsbeschränkt) i.G., Grillparzerstr. 23, 81675 Munich, Germany, info@relatingwise.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only for notification on paper) — Date. (*) Delete as applicable.
Section 9 — Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.
(2) Relatingwise is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
(3) Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.